Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request assistance regarding your order.

Please note that refunds are not provided for change of mind, personal preference, or incorrect selection by the customer. Refunds are only applicable if the item is defective, damaged, or incorrect upon arrival.

To be eligible for a return request, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@homejewerly.com. Returns must be approved in advance. Once approved, you will be provided with the return instructions and shipping address

Items sent back without prior approval will not be accepted.

You can always contact us for any return-related questions at support@homejewerly.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. After verification, we will issue a full refund or replacement for the affected product.

Exceptions / Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind or personal preference

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you have any concerns about your item.

Exchanges

We do not offer direct exchanges. If your item is defective or incorrect, we will provide a replacement or full refund after review.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original condition and packaging, and include proof of purchase.

Refunds

Refunds are only issued in cases where the product is defective, damaged, or incorrect. Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since approval, please contact us at support@homejewerly.com.